Payment statuses
Every status a payment can have, what it means, and what to do about it.
Every incoming payment in Drypowder has a status that tracks where it is in its lifecycle. This page defines each status and what it means.
Status definitions
Pending
The customer submitted the payment through the Payments portal. The payment has been created but funds have not been confirmed yet.
For card payments, Pending is brief. Card authorizations complete in seconds and the payment moves to Settled quickly.
For ACH payments, Pending lasts 1 to 3 business days while the ACH transaction clears through the banking network.
Action required: None. The payment is processing normally.
Settled
The payment has been confirmed and funds have been received. Settled payments are grouped into settlement batches on the Settlements tab for GL posting.
What to expect: The payment is ready to be posted to the Spruce GL via the settlement workflow.
Action required: Post the settlement to the GL (auto-post or manual) and resolve it.
Frozen
The payment has been flagged for review by an AR operator. A frozen payment does not progress to settlement until it is released.
When to freeze: Use this when something looks wrong — an unexpected amount, a customer you need to verify, or a payment that needs investigation before it should be processed.
Action required: Investigate the issue. Once resolved, update the payment status to allow it to proceed, or terminate it.
Terminated
The payment has been rejected. A terminated payment is not processed and does not appear in settlements.
When to terminate: Use this when a payment should not be processed, for example a payment submitted in error or a payment from an account that should not be active.
Action required: None. The payment is final. The customer's balance is unchanged.
Disputed
The payment is under dispute. This status indicates that either the dealer or the customer has raised an issue with the payment.
Action required: Investigate and resolve the dispute through your normal process.
Status summary
| Status | Funds received? | Can be posted? | Final? |
|---|---|---|---|
| Pending | Not yet | No | No |
| Settled | Yes | Yes (via settlement) | No (needs posting) |
| Frozen | Depends | No (held for review) | No |
| Terminated | No | No | Yes |
| Disputed | Depends | No (under review) | No |
Related
- Payments page reference — Where payment statuses are displayed.
- Track incoming payments — Monitoring and managing payments.
- Payment methods — ACH and card details.